[Samsung TV] Troubleshooting no sound and interrupted
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Watch the video on "Troubleshooting no sound and interrupted":
The connection between the TV and the sound bar may be affected by external devices such as wireless routers.
If a wireless router is placed too close to the bluetooth speakers, its sound quality might be affected.
Place the bluetooth speaker as close as possible to the TV and ensure that your wireless router is not too close to the bluetooth speaker.
When the wireless router uses a frequency range of 5GHz, you can minimize the interruptions.
Note: The eARC function is available only when the soundbar or A/V receiver supports the eARC function.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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