[Samsung TV] Troubleshooting wireless network connection
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Watch the video on "Troubleshooting wireless network connection":
If the network connection status is "No Network Connection", either the router (AP) power is off, or network setting status is abnormal.
When there is no power light in router (AP), reconnect the power. Check if the light on the router's power is on.
If the power does not turn on, contact the router manufacturer.
If the network connection status is "No Network Connection", you can check the symptoms through network status. Please check the symptom and take action accordingly.
You can set the network directly through 'Network Setting'.
Press the home button on the TV remote control and select menu → Settings → All Settings → Connection → Network → Reset Network
When the network initialisation begins, the network password is deleted. So be sure to check the password before execution.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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